Shipping Information

Discreet Packaging

Every order ships in plain, unmarked packaging to fully respect your privacy.

Processing Time

Orders are typically processed within 1–3 business days. Custom or larger items may require additional manufacturing time.

Shipping Methods

We partner with trusted carriers to deliver your products safely.

Standard Shipping: Usually 3–7 business days

Expedited Shipping: 1–3 business days

International Shipping: 3-10 business days depending on destination; we prepay all duties and customs to make it easy for our customers.

Shipping Costs

Shipping fees are calculated at checkout and vary by order size, weight, and destination. Free shipping promotions will be applied automatically when eligible.

Tracking Your Order

Once your order ships, you’ll receive a shipment confirmation email containing your tracking number. Simply use it to monitor your package as it journeys to your doorstep.

International Orders

All international orders ship via FedEx International Connect Plus (FICP).  If you don't see your country available in out checkout, please reach out to our customer service team, and they can generate custom quotes for you.

Military Addresses & P.O. Boxes

We do offer shipping to APO and FPO addresses. All packages will be sent via USPS Ground Advantage. Orders will usually arrive within 60 business days. We have limited tracking capability on these shipments. Shipping costs are non-refundable.

Orders shipping to a P.O. Box will ship via USPS Ground Advantage. Free shipping promotions do not apply to P.O. boxes. In many cases, it may be cheaper to ship your order to your home address, as FedEx is far less expensive when shipping large boxes.

Am I required to sign for my package?

No. We do not require a signature for delivery. If you'd like your order to ship signature required, there is a small fee and customer service can assist you.

Re-routing Orders

You can reroute your order by making a request to Customer Service to change a delivery address from what was originally on the order and/or obtain a new shipping label. Please note, our ability to fulfill a reroute request is dependent on the shipping method and the timing of the request. Some items already en route cannot be rerouted. Only Liberator can authorize & reroute a shipment if the customer requests it. Only one reroute per package is allowed. If you wish to reroute a shipment, please email customer service your First Name, Last Name, Order Number, and Billing Zip Code. You must also include your correct bill to address and the correct ship to address. Some reroute requests may be denied at Customer Service's discretion if they suspect a fraudulent order.

We cannot guarantee the change. Your order may have already been processed by the time we receive your request. A $10 fee will be charged to change the address once the shipment is in transit. Additional restrictions may apply.

Undeliverable Orders

Should your order be returned to us undeliverable, unclaimed, or refused without prior approval you have two options:

1. We can re-ship the order to you for an additional charge for the shipping and handling

2. You can cancel your order and we will credit your credit card minus the shipping and handling charges and either a 10% re-stocking fee or a $15 return to sender fee, whichever is higher.

Hours of Operation

Our warehouse is open 9:00am to 6:30pm M-F. If you live in the Atlanta area, we do offer local pickup directly from our warehouse. We do not ship on Saturdays except during the weeks between Thanksgiving and Christmas.

Questions?

Our Customer Experience team is here to assist you with any shipping concerns. Contact us at Customer Service, and we’ll ensure your order arrives safely and discreetly.